Whether you’re an individual client or part of a couple seeking support, you can refer yourself directly to our services and we can usually book you in for your first appointment within 7 days. Our wide range of therapy and coaching options and our experienced and highly trained practitioners allow us to tailor our services to meet your individual requirements so you get the support you need.
Booking an appointment for online therapy
If you’d like to make an appointment with one of our psychologists, counsellor / psychotherapists, CBT therapists or coaches the first step is to give us a call, email us or use our quick enquiry form to get in touch. We’ll ask you what you’re looking for and can help find the right practitioner for you. Once you’ve booked, we’ll send you an email confirming the appointment for an initial session and your practitioner will get in touch with details of how to access our online therapy service.
We are happy to accept referrals from health or medical professionals, organisations, businesses or voluntary agencies. Please contact us if you wish to discuss our services before making a referral to us.
The initial session
All new clients are asked to attend a ‘no ties’ initial session with the psychologist, counsellor / psychotherapist or CBT therapist they prefer, or the person who is best suited to their needs/wishes (charged at the usual rate). This session provides a chance to talk through particular issues and concerns and to decide the best way forward. During the session, the practitioner will explain how it all works and answer any questions your may have. It is quite usual for clients to feel a bit uncomfortable at first. All our practitioners are experienced professionals who are used to working with people online and are used to putting people at ease.
Although the majority of clients will go on to work with the practitioner they ‘meet’ for their initial session, we believe finding the right person is vital. Therefore on occasion, we might suggest a different practitioner if we feel you may be better suited to his / her style of working. Similarly, if you feel your practitioner isn’t the one for you, please don’t hesitate to let us know.
Once you are happy to proceed, we will usually ask you to agree a ‘contract’ with your practitioner. This is not a legally binding document, but one designed to set out the terms and expectations of the therapy or coaching you are undertaking. The contract usually includes things such as the fee you will pay, the number of sessions you have agreed to start with and issues of confidentiality.
Of course, you may stop your sessions at any time – you are not bound by the contract. However we would ask that you give us the required notice and also suggest you have a final session. This is because sometimes therapy or coaching can be difficult and it is good to end it in the most helpful way possible.
Our cancellations policy
In common with most professional services, our practitioners are self-employed and therefore need to manage their diaries efficiently. We therefore operate a strict cancellations policy requiring all clients to give us a minimum of two business days’ (48 hours) notice of any cancelled session. The full fee is payable if sufficient notice is not given.
We would also be delighted to answer any questions you may have so please feel free to contact us.