About Online Therapy/Frequently Asked Questions

Yes this is usually possible, although we generally prefer for new clients to have regular sessions to start with.

There is no objective measure of 'good' or 'bad' in terms of people's problems. What actually counts is how something makes you feel. If you feel bad, for whatever reason, then that is what matters to us.

You can contact us by phone, email or web form. We will then briefly assess your needs and discuss your options with you. If online ​therapy is right for you, we can then arrange an initial appointment with an appropriate counsellor, psychotherapist, psychologist or CBT practitioner of your choice.

We welcome contact from anyone who feels they may benefit from our online counselling or psychological therapies. This includes enquiries from individuals (under their own steam) or referrals from GPs, other health professionals, organisations or employers. Through making contact, we are able to discuss the types of therapy we offer online as well as answer any questions or queries you might have. 

While it is possible to make recordings of the therapy sessions, our practitioners will NOT record any sessions unless a client explicitly agrees to this first. If you wish to record a session, we would always ask that you inform your practitioner before doing so. 

If you are new to online therapy, we would advise that you take a five minutes before your booked session to login and get ready for the session. We use a simple platform to deliver our online therapy and there is no need to download any software for it to work.  Some people also find it helpful to note down some things they want to talk about, but there really is no need to do any formal preparation.

Many people worry about 'clamming up' during therapy. However, in reality it rarely happens. Everyone is different so we will try and find a way of doing things that feels OK for you.

If you decide online therapy is not for you, we can book you in for traditional sessions, however this may need to be with a different practitioner if you and your online practitioner are not close by. 

We use a simple platform for delivering our online therapy sessions. If you have concerns, please get in touch before booking so we can discuss any issues you may have. 

Your initial session provides the opportunity for you to talk to one of our qualified and experienced practitioners to discuss your situation and to agree what might help. It can feel intimidating and uncomfortable at first and you may not be used to meeting  someone online but we are very experienced and will try to put you at ease. Just use the link provided to log in for your first appointment and we'll take it from there. In the session, we will ask you a few questions about your situation and tell you a bit more about how we work and what might be best for you. You will be surprised how quickly time flies in the initial session.

If you feel your practitioner doesn't work for you, for whatever reason, please do not hesitate to let them, or us know. All our practitioners know that it is important for you to work with someone that suits you and your personality and way of working. They will not be upset and can advise you further so that you get the support you need.

Once you have contacted us and booked your online therapy session, your practitioner will make contact to introduce themselves to you and to send you full instructions on how to access your therapy session. Please check this information in advance of your session so that you have time to ask any questions you may have prior to the session.

To book your session, please give us a call or email us. This enables us to ensure you get the best service to meet your needs and preferences. We will take payment for your first online therapy session at the time of booking. 

We can usually book you in for an initial session within a week or so, depending on your level of flexibility.

Yes, we offer daytime and evening appointments to fit with your individual requirements. One of the key benefits of online therapy is its flexibility and the increased opportunities to fit it into a busy lifestyle. 

Often more than one type of therapy may be beneficial for a client, so do not worry about trying to pick the perfect therapy for you. We will discuss your options with you at your first session and suggest a treatment plan tailored to your needs and wishes. That said, if you have a specific therapy that you would like to try, then please do mention this when you make your initial booking. This will enable us advise about its availability for online therapy and book you in with a practitioner offering that service where possible. Click here to view the main services available at First Psychology Online.

Online therapy can be helpful for a broad range of issues and problems. Some of the more common reasons people seek therapy are: depression or low mood, stress and anxiety, fears and phobias, anger management, eating and body image issues, trauma-related issues; self-harm, obsessive compulsive disorder (OCD), abuse and many, many more issues.

The term online therapy is often used when talking about a range of services including real-time therapy via computer link up; email therapy (either in real-time or for an agreed time period), online chat in real time; and telephone therapy. It can include a range of therapy options including counselling, CBT, psychotherapy, and relationship/couples counselling, and therapy for adolescents.

CBT involves working with individuals to develop strategies to enable change. The CBT therapist helps to identify negative thoughts and patterns that are impacting on a client's life.

CBT is different from counselling in various ways. The most obvious being the increased level of structure. In CBT the practitioner will place greater emphasis on specific techniques, designed to help a client understand their feelings and make changes accordingly. 

However both CBT and counselling focus on current issues and facilitate healthy coping mechanisms to enable a client to move forwards.

CBT is primarily used for anxiety, panic, phobias, and low mood but the skills can be applied more broadly. 

In the UK there is a significant overlap between psychotherapy and counselling.  Generally speaking, psychotherapy tends to be longer term and some forms will dive deeper into an exploration of the self and roots of a client's issues.

Counselling involves working with people - usually on a one-to-one basis - to explore issues that are causing problems. The aim of counselling is to improve things for people and research has shown counselling to be an effective therapy for a range of problems.

Psychotherapy also explores feelings, beliefs and thoughts while providing a supportive environment to help the client understand themselves better. Generally speaking, psychotherapy will be more indepth than counselling.

There are a number of different approaches to these types of therapy which work in slightly different ways. Person-centred therapy and psychodynamic therapy are two of the most common.

Person-centred therapy is non-directive and is based on the core conditions of empathy, congruence, and unconditional positive regard. This approach is designed so clients can learn to accept who they are and reconnect with their true selves.

Psychodynamic therapy focuses on an individual's unconscious thoughts, believed to stem from childhood experiences, that could be affecting their current thought processes and behaviours. This approach is usually longer term and the aim is to develop an awareness of unconscious thoughts and beliefs in order to improve the client's wellbeing.

There is considerable overlap between the two types of psychologist and both share the same HCPC standards and require the same number of years' training. Indeed they are considered as equal professions by the NHS.

The difference between the two is based in tradition, with clinical psychologists historically working in more clinical settings - working with assessment, diagnosis and treatment.

At First Psychology, our clinical and counselling psychologists work with the same diversity of issues using effective talking therapies by applying a wide range of skills to work with each individual's needs in a supportive and caring way. 

Yes, many of our practitioners are fluent in another language and can work with you in that language if you prefer. Please contact us for further details.

Once you have decided to pursue therapy, we do ask clients to commit to a number of sessions, often six, and draw up a 'contract' between the client and therapist, although this is in no way binding. We find this 'contract' helpful as it allows us to identify the goals for therapy and also specify the type of work best suited in trying to achieve these goals. For example, more focused and specific goals/difficulties may be better tackled with the techniques/methods of CBT whereas others may prefer to discuss their problems in a more open and less structured way such as that offered in counselling or psychotherapy.

Everything you tell us in your sessions is confidential and will not be passed on to anyone without your permission, including your GP (except in a few extreme risk situations which we will speak to you about in the initial session). Sometimes it is helpful for us to let your GP know you are working with us and we will talk to you about this if we feel this is the case. However, other than this, all material disclosed is confidential and will not be entered onto your medical records.

All our practitioners are hand-picked, qualified and experienced professionals in their field. However, it is important you also feel comfortable with the therapist/practitioner you see. Please do check out our practitioner profiles to see who you would like to work with. We are always happy to advise you, just give us a call.

Please also see other FAQs to find out the difference between different types of therapy and practitioner

We have practitioners registered with all the main health insurance providers, so if you are covered, we should be able to see you. However, it is best to contact your insurance provider in the first instance to check what cover you have and to find out what you need to do. Once your treatment has been approved by your insurance provider, you will be given an authorisation number, which you will need to give us when you book your first session.

Yes we do. We have a whole range of services designed with the needs of organisations and businesses in mind. Take a look at our sister website for further details of services for organisations/businesses.

We work on a self-referral basis, so if you feel you would benefit from a session, we are happy to see you. We are also happy to accept referrals from your GP or other medical professional.